Terms of service
Last updated: March 11, 2026
Overview
This website is operated by Cornerstone Coatings, a Canadian concrete coating manufacturer. We sell one product — Protec III: Original — a spray-on concrete finishing aid, cure, densifier, and hardener. We ship from Edmonton, Alberta and serve customers across Canada and the United States.
By using our website or purchasing from us, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or services.
We may update these terms from time to time. Changes take effect when posted on this page. Continued use of our website after changes are posted means you accept the updated terms.
Who Can Use This Website
You must be at least the age of majority in your province or state to use this website or make a purchase.
You may not use our website or products for any illegal purpose.
We reserve the right to refuse service to anyone, at any time, for any reason.
Orders and Payment
All orders are prepaid. We do not offer delayed payment terms.
You agree to provide accurate and complete billing, shipping, and contact information when placing an order. If we cannot verify or process your order, we may cancel it and notify you.
We reserve the right to limit or cancel orders that appear to be placed by unauthorized resellers or that exceed normal purchasing quantities.
For details on how orders are processed and shipped, please see our Shipping Policy.
Product Information
We make every effort to accurately describe our product and display accurate images. However, we cannot guarantee that colors displayed on your screen will exactly match the product.
Product pricing is subject to change without notice. Any offer for our product is void where prohibited by law.
We do not warrant that the product will meet your specific expectations in every application. Concrete conditions, application techniques, and environmental factors vary. If you have questions about whether Protec III: Original is right for your project, please contact us before ordering.
Returns, Refunds, and Exchanges
Returns, refunds, and exchanges are handled according to our Refund Policy.
Shipping
Shipping terms, transit times, and delivery estimates are described in our Shipping Policy.
If product arrives damaged during shipping, please see the damaged product section of our Refund Policy.
Intellectual Property
All content on this website — including text, images, logos, product names, and design — is owned by Cornerstone Coatings or used with permission. "Cornerstone Coatings" and "Protec III" are trademarks of Cornerstone Coatings.
You may not copy, reproduce, distribute, or commercially use any content from this website without our written permission.
Website Content
Information on this website is provided for general reference. While we keep our content as accurate and current as possible, we do not guarantee that every detail is always up to date.
We may update, change, or remove website content at any time without notice.
Third-Party Links and Tools
Our website may contain links to third-party websites or use third-party tools (such as payment processors and shipping carriers). We are not responsible for the content, accuracy, or practices of third-party websites or services.
Any third-party tools we provide access to are offered "as is" without warranty. Your use of them is at your own risk and subject to the third party's own terms.
Your Content and Communications
If you send us feedback, suggestions, or other communications, you agree that we may use that content without restriction or compensation. We are not obligated to keep your communications confidential or to respond.
You agree not to submit content that is unlawful, defamatory, or infringes on anyone's rights.
Privacy
Your personal information is handled according to our Privacy Policy.
Prohibited Uses
You may not use our website to:
- Violate any law or regulation
- Infringe on intellectual property rights
- Harass, abuse, or discriminate against anyone
- Submit false or misleading information
- Transmit viruses or malicious code
- Collect personal information of others
- Spam, scrape, or interfere with the website's operation or security
We may terminate your access to our website for violating any of these terms.
Product Warranty Disclaimer
Protec III: Original is provided without any express or implied warranty of merchantability or fitness for a particular purpose, to the maximum extent permitted by law. Product performance depends on concrete conditions, application technique, surface preparation, weather, and other factors outside our control.
We stand behind our product, but we cannot guarantee specific results for every project. Please contact us if you have questions about your application before ordering.
Limitation of Liability
Our website and products are provided "as is." We do not guarantee uninterrupted, error-free, or secure access to our website.
To the maximum extent permitted by law, Cornerstone Coatings — including our officers, employees, agents, suppliers, and service providers — is not liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. This includes but is not limited to lost profits, lost data, or business interruption.
In provinces or states that do not allow these limitations, our liability is limited to the maximum extent permitted by applicable law.
Indemnification
You agree to hold Cornerstone Coatings harmless from any claims, damages, or expenses (including legal fees) arising from your breach of these terms, your violation of any law, or your violation of any third-party rights.
Severability
If any part of these terms is found to be unenforceable, the remaining terms continue in full effect.
Termination
We may terminate your access to our website at any time if we believe you have violated these terms. You may stop using our website at any time.
Obligations that arose before termination survive, including any amounts owed.
Governing Law and Disputes
These terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein.
Any disputes arising from these terms or your use of our website or products will be resolved in the courts of Alberta, Canada. By using our website, you consent to this jurisdiction.
If you are a consumer in a jurisdiction whose laws grant you additional rights that cannot be waived, those rights are not affected by these terms.
Entire Agreement
These Terms of Service, together with our Privacy Policy, Refund Policy, and Shipping Policy, make up the entire agreement between you and Cornerstone Coatings regarding your use of our website.
SMS and Text Messages
If you call our customer service line, you may receive SMS messages related to your inquiry. These are strictly transactional and may include:
- Order tracking links and shipping updates
- Payment and checkout links
- Cart links for products discussed during your call
We do not send marketing or promotional messages by text.
Consent: By providing your phone number and calling our business line, you consent to receiving transactional SMS messages as described above.
Opt-Out: Reply STOP to any message to opt out. You will receive one confirmation message and no further texts unless you contact us again. Reply HELP for assistance.
Frequency: Message frequency varies and depends on your customer service interactions. We do not send recurring automated messages.
Rates: Standard message and data rates from your wireless carrier may apply.
Carrier Liability: Carriers are not liable for delayed or undelivered messages.
Privacy: Your phone number will not be shared with third parties for marketing purposes. See our Privacy Policy for details.
AI-Assisted Customer Service
We may use AI-powered tools to assist with customer service, including phone calls. Our AI assistant can answer calls, provide order information, and send tracking or payment links via SMS.
A human representative is available upon request during business hours. Information shared during AI-assisted interactions is protected under our Privacy Policy.
Contact Us
If you have questions about these Terms of Service, please visit our Contact Us page or call us.